This is an exciting opportunity for a skilled Revenue Operations Specialist to join the Global Commercial Operations team within Form3. This role will play a key role in driving operational excellence across our revenue processes, supporting the execution and optimisation of our commercial systems, reporting frameworks, and provision of data-driven insights. Help translate commercial strategy into action by ensuring that our processes, tools and data infrastructure are set up to scale effectively.
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As the Director of Revenue Operations, you will be a critical partner to the sales leadership team, driving go-to-market strategy and operational excellence. Reporting directly to VP, GTM Operations, you will be responsible for connecting the dots across teams, owning sales metrics and reporting, and ensuring consistent execution. This role requires a strong analytical mindset and business acumen.
The Global GTM Transformation & M&A team at ServiceNow helps drive clarity, operational efficiency, and data-informed decision-making across our global Sales, Customer Success, and Partner ecosystem. As we continue to scale, we are seeking a Manager, GTM Transformation who can balance strategic thinking with hands-on execution. This role will have significant C-Suite exposure.
You will play a key role in fueling our rapid growth by leading high volume Sales hiring across our GTM teams. You will own end to end recruiting from sourcing and stakeholder management through closing, acting as a strategic partner to hiring managers and leadership. This role requires a blend of creativity, operational rigor, and relationship building.
Responsible for building the infrastructure and insights that powers GTM teams. You will be intimately familiar with the deals in our pipeline and whatβs happening with each of them, and then translate these insights into accurate forecasting, pipeline reporting, comp plans, CRM systems, sales processes, and analytics. You will bring analytical rigor and structured, strategic thinking into our sales motion and decision making.
You will build and run a comprehensive onboarding curriculum for our global sales teams. You will play a critical role in shaping the experience of new sales hires, ensuring they ramp quickly and effectively across multiple segments and geographies. You will lead the strategy for creating and delivering a scalable, efficient, and impactful onboarding experience.